Every Nila piece is made just for you, when you order it — so we cannot restock returned items the way a regular store can. Here is how we handle problems:

Damaged, misprinted, or wrong items

If your order arrives damaged, misprinted, or is the wrong item, contact us within 30 days of delivery, ideally with a photo of the problem. We will arrange a free replacement or a refund — your choice.

Wrong size or changed your mind

If the size doesn't fit or you changed your mind, contact us within 30 days of delivery and we will work out an exchange or store credit with you on a case-by-case basis. Because the item was made just for you, we may not be able to offer a full refund in these cases.

How refunds work

Approved refunds go back to your original payment method and usually take 5–10 business days to appear, depending on your bank or card issuer.

How to start

Contact us with your order details and, if there is a defect, a photo. We will reply as quickly as we can.

Email: ericag@nilaclothing.com · Mail: 50 West Cordova Street, Vancouver, BC · Phone: 236.880.9613